Customer Service
At B. Makowsky, our Customer Service Team is dedicated to providing our customers with the best care and attention possible. In order to serve you better, we have listed all available information here on our website.
For information regarding how to store and care for your handbag, please visit the 'Leather Care' link below.
For information about our most current product assortment (including what styles and colors are available) please visit the 'Handbag' tab.
To find a list of retailers/e-tailers that carry B. Makowsky handbags, please click on our 'Stores' tab.
We take tremendous pride in being a luxury fashion brand, and as such we present a new collection four times a year.
If you have another question, please choose from the options below. We are always happy to hear from customers, and will reply as promptly as we can.
Product Information
- Leather Care
Every B. Makowsky handbag is crafted from high quality Naked Leather that will showcase subtle shading & varying textures which are part of the desired effect and not to be considered flaws. Due to the nature of this naked leather, color transfer may occur.
Our Naked Leathers are created from high quality hides, treated only with the highest-grade dyes. This produces delicate, soft, supple leather. In order to preserve the natural beauty, and gorgeous feel of these leathers they are not treated with any harsh sealants or degrading finishes. We strive to create beautiful, fashionable bags that will last a lifetime, however the delicacy of naked leather can leave it vulnerable to damage.
We provide a felt bag with every B. Makowsky handbag that you purchase. We recommend that you always store your handbag in this protective cover, when not carrying it.
Please always store your bag out of direct sunlight and away from heat sources!
Please allow wet or dampened leather to air-dry, away from any heat or light sources.
If you wish to apply an over the counter leather treatment, it can help to prevent transfer and stains.
If you do get something on your bag, treat it immediately! We recommend a leather crème- available at many retailers, including shoe repair stores. Rub the crème in with a cotton cloth & allow to dry naturally. Some dye may come up onto the cleaning cloth- this is natural & will not affect the appearance of your bag.
Never use waxes, silicone based products, alcohol, turpentine or mineral spirits as they can damage the natural feel of the leather or the color. Additionally, mink oil or other animal fat based products will likely darken the color of the leather.
With proper care we know you’ll love and enjoy your B. Makowsky handbag for years to come!
- Where can I buy B. Makowsky handbags?
B. Makowsky handbags are available in major department stores and are also available by a number of online retailers. Please see the 'Stores' section at the bottom of this page for a complete overview or shop directly online at the retailer of your choice.
- What should I know about your bags?
All B. Makowsky handbags are made with the softest, finest, most luxurious leather available. Each bag is crafted using a drum-dye process, where dye is applied to the leather by immersing it in drums which are tumbled. This process allows the leather to be fully penetrated by the dye, creating a superior and uniform hue. All B. Makowsky handbags combine rich, drum dyed leather with bold, sturdy hardware.
B. Makowsky’s signature style is reflected in each and every one of their bags with an animal print lining, satin-finished hardware and functional interior and exterior pockets.
